Technical Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • All your support requests will be replied to within maximum sixty minutes after the trouble ticket or e–mail was received. If your case needs additional assistance from a server administrator, we’ll forward the trouble ticket or the e–mail to the person in charge, in a timely manner and we will leave a comment to let you know that more time will be required for arriving at the best solution. If you make use of the Administration Services package, any of the server administration tasks included there will be executed whenever you want.

  • Top quality support service
  • An Exceptional Customer Support Service

  • Should you need help with the Web Hosting Control Panel or with any of the applications that we have installed on the dedicated web hosting server on your behalf, don’t hesitate to touch base with the tech support staff at any moment via the ticketing system. What’s more, in case you require help administering your dedicated server, you can order the Administration Services package, that includes Operating System updates every week, installation and troubleshooting services, server monitoring and restarting procedures, data backup hard disk space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have provided our Web Hosting Control Panel with an in–depth knowledgebase, which features extensive explanations of all its features and functions. Moreover, we have created in–depth video tutorials that will further instruct you how to carry out a certain operation or solve a common issue. All the help articles and the video tutorials are readily reachable from each section of the Web Hosting Control Panel through the Help and Videos buttons located in the upper right corner.